IAC Sample Certification Exam

Question #5: When comparing the Mastery of Engaged Listening (Mastery 3) to that of Expressing (Mastery 5), the main difference is

The correct answer is "b":

b) direction of communication (in other words, who is communicating to whom).

The power of engaged listening is to allow the client to freely express what he thinks and feels. Expressing is when the communication flows from the coach to the client.